Contact support
Send us a note and we’ll get back to you within two business days.
Email support
Help centerWe're here to help.
Need a hand with your goals, food logging, or your app settings? Send us a message and we'll help you get back to the simple part.
support@thesimplestcalorietracker.comBefore you email
A few details help us solve an issue much faster.
- Your iPhone model and iOS version
- Your app version, found in Settings
- What happened and steps to reproduce it
Your data stays yours
Your tracking data is stored on your device. If you enable iCloud Backup, Apple manages a protected copy in your private iCloud account.
Read the privacy policyQuick answers
Good to know before you reach out.
These are the questions we hear most often from new trackers.
Can I use the app offline?
Yes. Your food entries and goals stay available on your device. Some features, such as food search, barcode lookup, and purchases, need an internet connection.
How do I restore my data?
If you use iCloud Backup, data may restore when you reinstall the app or move to a new iPhone using the same Apple Account. Apple manages iCloud backup and restore.
How do I manage Premium?
Subscriptions and purchases are managed through Apple. On your iPhone, open Settings, tap your name, then Subscriptions to review or manage them.
Want the fastest answer?
Include a screenshot when it helps, but please don't include sensitive personal information in your email.